The official arrival and departure site for Alpengirl Hawaii Camp Sessions is the Kailua-Kona International Airport. Arrivals and departures are scheduled on the first day and on the last day of camp dates.
ARRIVAL
Arrival Basics: Upon arrival (by land or air), all campers must be wearing the Alpengirl t-shirt. All campers proceed directly to the designated airport arrival location (see text below for specific location) and stay there until an Alpenguide is there to greet them. Upon arrival we will go through the gear list with campers, talk with campers about their health history form and medications, store camper medication, gather waivers, food, personal music players, magazines and cell phones, and assure that no alcohol, drugs, or tobacco products are brought. Campers that arrive by air will call home shortly after arrival to let parents know campers are with us, however, this call may be delayed up to 2-hours if Alpengirl has many campers to pick-up at the same time. Once the entire group has arrived, we will have dinner, talk about van rules and basic camp rules, and drive to our first campsite to set up tents and sleep.
Flight Arrival at Kailua-Kona International Airport: Book flight arrivals between 12 - 5 pm on the first day of camp. You are welcome to arrange a flight outside of this if our staff is available to accommodate your itinerary; however, a $50 fee will be charged for the special arrangement arrival service. You MUST call Alpengirl before booking your flight if you'd like to request special travel arrangements. Alpenguides will meet campers at their flight's baggage claim (unless campers have "Unaccompanied Minor Tickets"- see text below).
If driving to Kailua-Kona International Airport: Arrival time and location to be determined as camper flight itineraries are made available to Alpengirl. Alpengirl will confirm exact time and location with you just before camp starts; usually campers will arrive by car at the airport at around 5 pm.
DEPARTURES
Departure Basics: Campers will be checked-in for flight departures at least 1-hour in advance of departure times. After check-in, Alpenguides will accompany campers to the security gate. Alpenguides will instruct campers to go directly through security to their departure gate and make contact with the departure gate airline staff to confirm that they are at the correct location. Campers are further instructed to call home once they are at their correct departure gate and to stay at their departure gate until they board the plane. Alpenguides will observe campers as they proceed through the security gate safely and enter the secured area that is restricted to non-ticketed persons. Once past the security gate, campers without Unaccompanied Minor Tickets are no longer under Alpengirl, Inc. guardianship. An Alpenguide will remain in the airport until all girls have either been checked into their flight and are observed passing through security gates or have been signed over to the airline if campers have an "Unaccompanied Minor Ticket." See text below if you have an "Unaccompanied Minor Ticket."
Flight Departure from Kailua-Kona International Airport: Book flight departures between 12 - 5 pm on the last day of camp. You are welcome to arrange a flight outside of this if our staff is available to accommodate your itinerary; however, a $50 fee will be charged for the special arrangement departure service. You MUST call Alpengirl before booking your flight if you'd like to request special travel arrangements.
If driving from Kailua-Kona International Airport: Departure time and location to be determined as camper flight itineraries are made available to Alpengirl. Alpengirl will confirm exact time and location with you just before camp starts; usually campers can depart by car from the airport at around 4 pm. An Alpengirl parent/legal guardian or other authorized person, as noted on the Alpengirl Travel Form, will pick up the camper on the last day of camp. Please be prepared to show ID on the day of departure. If you would like to add authorized persons with whom your daughter may depart with on the Alpengirl Travel Form, you must send a written letter stating name and relationship to your daughter of additional authorized persons. The letter must be received and approved by Camp Director, Alissa Farley prior to the day of camper departure; making last minute changes will be difficult to approve.
Unaccompanied Minor Tickets: Many airlines now require that you purchase Unaccompanied Minor Tickets for pre-teens and teens. We strongly advise you to ask specific questions upon booking your flight about your airlines policies regarding kids traveling alone. If you elect to purchase the Unaccompanied Minor Ticket because your child is traveling alone -or- if your daughter's age requires her to have assistance from the airline personnel based on the airlines policy, you should pay for the round-trip Unaccompanied Minor Tickets in advance. If your airline does not allow pre-payment for the return flight, you MUST supply cash to your daughter for the return flight, we will hold the cash for her until her return flight. If you have this ticket, you will be asked to provide names and sometimes more information of those people picking up your daughter on both legs of her flight. Always use Alpengirl contact information with Alpenguide names unless the airline requires drivers' license information, which may be provided to you upon request. Alpengirl will email you a listing of Alpenguide names for pick up and drop off just prior to the camp season when Alpenguide schedules are confirmed. DO NOT USE the Camp Directors name (Alissa Farley); it will be an Alpenguides name that you will use. Campers with Unaccompanied Minor Tickets are required to wait for Alpenguides to pick them up upon arrival at the arrival gate if Alpenguides and your flight are on time -or- at the airline supervised "holding tank" if Alpenguides are running late with other arrivals that day or your flight is early or delayed. Campers with this ticket may wait for an Alpenguide as long as 1 hour, but usually an Alpenguide will arrive within 20 minutes of the camper flight arrival. It is an Alpengirl policy to pick up campers arriving without Unaccompanied Minor Tickets first, as they will be without supervision in unsecured areas of the airport. Unaccompanied Minor Tickets are great if worried about your camper making flight connections alone or if they have little experience in air travel.
Backup plans: Call Alpengirl voice mail at 1-800-585-7476 if there are delays or changes in your arrival or departure schedule. All Alpenguides have access to Alpengirl voice mail and check messages constantly on arrival and departure days and frequently throughout each session during the summer. Parents/legal guardians must stay with the camper until the Alpengirl staff is there to take them on arrival day. Alpengirl will wait up to 1 hour for campers to arrive or depart after scheduled times. We will attempt to make contact several times before departing without a camper. If a parent/legal guardian is not there to pick up a camper within 1 hour of the scheduled time, Alpengirl will not leave the camper; Alpengirl will plan a different pick-up arrangement depending on what the situation demands. If camper arrival or departure is greater than 1 hour after scheduled times and in effect causes a disruption to the scheduled camp and/or Alpenguide itinerary; Alpengirl may charge fees to cover extra costs associated with the extended delay. This fee could cover additional transportation costs (car rental and fuel or new shuttle reservations), food, hotel, cab fare, and an additional employee wage payment if an overnight is warranted. If Alpengirl has unforeseen delays or changes to our schedule that prevent us from meeting parent/legal guardians or flights at the scheduled arrival or departure time and location, we will be calling parent/legal guardians on the numbers you have provided to us on your Alpengirl Travel Form. If a delay prevents your daughters scheduled departure from camp, we will be making new reservations for her to be on the next possible flight and calling to advise you of the new reservation and departure plan. If campers arrive early, be patient, stay at your baggage claim until an Alpenguide is there to greet you at the arrival time that is listed on the Alpengirl Travel Form. If campers arrive on time but don't see an Alpenguide at their designated meeting place, campers should be instructed to listen for their name to be announced on the airport intercom and find the white courtesy phone nearest them and follow the verbal instructions from us. Campers should be instructed to not leave the baggage claim area unless they hear their name announced and are using the white courtesy phone. If the Alpenguide has not found the camper with in 30 minutes of planned arrival time (the time indicated on the Alpengirl Travel Form), campers should be instructed to call Alpengirl voice mail at 1-800-585-7476 and leave a detailed message about where they are in the airport. Then, they should be instructed to page us on the intercom in the airport to tell us where they are.
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